Payment & Orders
We accept bank transfer, cryptocurrency (-10% discount) and card payment (-5% discount) when available. For Bulgaria we also offer cash on delivery. Bank transfer details are shown at checkout and in your order confirmation email.
We process your transfer as soon as it arrives (usually within 1 business day). You will receive an automatic email with a tracking number once your order ships. To speed up processing, send us a copy or screenshot of the transfer.
Card payments are periodically unavailable. You can pay by bank transfer or with cryptocurrency (-10% discount). The bank details are shown at checkout and in your order confirmation email.
Yes. Send us the transfer confirmation (copy or screenshot) and your order number, and we will reinstate the order as soon as the payment is confirmed.
Bank transfers can take up to 1 business day to arrive, and the order waits until the payment is received. For cash-on-delivery orders in Bulgaria you will get a short confirmation call: this is a normal step. To speed up processing, send us your transfer confirmation.
Write to us with your order number before the order ships and we will cancel or adjust it. Once the parcel is handed to the courier, changes are no longer possible, but you can contact us for assistance.
Delivery
We ship across the European Union with DHL next-business-day delivery (up to 48 hours for islands and remote areas). For Bulgaria we use Econt or PigeonExpress to an office or address. We also ship to most countries outside the EU, with longer delivery times and neutral, discreet packaging.
We ship from the EU (Bulgaria). Within the EU, DHL delivers next business day to all mainland destinations, with no customs processing; for islands and remote areas delivery can take up to 48 hours. International DHL shipments are not dispatched on Fridays so they don't sit in transit over the weekend: we ship them on Monday. For Bulgaria: Econt or PigeonExpress to an office or address.
When your order ships, you receive an automatic email with a tracking number (DHL, Econt or PigeonExpress). If you haven't received it, check your spam folder or write to us with your order number.
First check the tracking link from your shipping email. If the parcel hasn't moved for more than 2 business days or there is a delivery problem, write to us with your order number and we will check with the courier right away.
Peptides travel in an insulated box with gel ice packs, placed inside neutral outer packaging with no visible branding. No one but you knows what the parcel contains.
Within the EU there is no customs processing and no extra fees. For countries outside the EU local import rules may apply: the packaging is neutral and the contents are declared discreetly.
Products & Quality
Pre-mixed pens are peptides that come ready to use – no mixing and no measuring. Each pen contains a stabilized solution in precise doses, allowing for faster, safer, and more convenient application.
Yes – and often more. Pre-mixed peptides are lab-prepared in sterile conditions, ensuring accurate dosing and minimizing the risk of contamination or error during reconstitution.
They’re ideal for people who value results, convenience, and precision – from athletes and biohackers to those focused on recovery, sleep, fat loss, or general wellness.
Keep pens refrigerated between 2 – 8°C. If traveling, use a cooler bag with an ice pack to maintain temperature.
That depends on the specific peptide and your usage schedule. Most customers use one pen per month with 2 – 4 doses per week.
Mild reactions like slight redness or warmth at the injection site are possible but rare. Always follow proper usage instructions and consult a medical professional if unsure.
Yes. For our main peptides, a COA from an independent laboratory is published on the product page, and we are working on uploading certificates for the rest. In addition, every batch goes through internal quality control on our own equipment: HPLC and Mass Spectrometry analysis for purity, endotoxins and heavy metals. No product reaches you without passing this control: if a batch does not meet our standards, it simply does not go on sale. That is why we stand behind the quality of every pen we ship.
Every pen comes with 10 needles in the box. If you need more, we can ship extra with your next order, and they are also freely available at any pharmacy.
Slight cloudiness in some peptides (for example HGH Fragment and AOD-9604) is normal after reconstitution and is not a sign of a problem. Visible particles or clumps, however, are not normal: send us a photo and your order number and we will replace the product.
Dosage & Usage
Every product page has a dosage chart with the dose per click. Our products are intended for research purposes only and we cannot provide individual usage protocols.
Each click of the pen dispenses a fixed volume of 0.01 ml of solution. The exact dose per click for every product is listed in the chart on the product page.
Cold Chain & Transport
No. Peptides are not that fragile - 1-3 days at room temperature does not affect them. We have run our own studies, and this is also the opinion of world-renowned experts at Janoshik. Put the pen in the fridge now. If you see visible particles or have any doubt: send us a photo and we will replace it.
Parcels travel in an insulated box with gel ice packs, and EU delivery is next business day. International DHL shipments are not dispatched on Fridays so they don't sit over the weekend: we ship them on Monday.
Returns & Refunds
Write to us with your order number before the order ships. Refunds are made by bank transfer: we will ask for your IBAN and the account holder's name.
We apologize. Send us a photo and your order number, and we will ship the correct product with priority or refund you.
Wholesale & Partnership
Yes, we have special terms for resellers and partners. Write to us with your expected monthly volume and preferred payment method, and we will send you our current price list.
Didn't find the answer to your question?
Contact us