{"id":31591,"date":"2025-11-09T09:40:47","date_gmt":"2025-11-09T09:40:47","guid":{"rendered":"https:\/\/peptidepowereu.is\/politica-de-livrare-returnare-si-rambursare\/"},"modified":"2026-03-02T01:53:55","modified_gmt":"2026-03-02T01:53:55","slug":"politica-de-livrare-returnare-si-rambursare","status":"publish","type":"page","link":"https:\/\/peptidepowereu.is\/ro\/politica-de-livrare-returnare-si-rambursare\/","title":{"rendered":"Politica de livrare, returnare \u0219i rambursare"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Politica de livrare, returnare \u0219i rambursare<\/h2>\n\n<p><strong>Ultima actualizare:<\/strong> 21 octombrie 2025<\/p>\n\n<p>La <strong>PEPTIDE.Power<\/strong> , operat de <strong>Exotic Ventures SRO<\/strong> , ne propunem s\u0103 asigur\u0103m o experien\u021b\u0103 clar\u0103 \u0219i corect\u0103, \u00een conformitate cu normele UE aplicabile privind protec\u021bia consumatorilor \u0219i cu bunele practici comerciale. Aceast\u0103 pagin\u0103 explic\u0103 modul \u00een care func\u021bioneaz\u0103 livrarea, retururile, \u00eenlocuirile \u0219i ramburs\u0103rile pentru comenzile plasate pe site-ul nostru web. <\/p>\n\n<h2 class=\"wp-block-heading\">1) Prezentare general\u0103 a livr\u0103rii<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>Processing time:<\/strong>\u00a0Maost orders ship within 1 \u2013 2 business days after payment confirmation<\/li>\n\n\n\n<li><strong>Urm\u0103rire:<\/strong> Un link de urm\u0103rire este trimis prin e-mail odat\u0103 ce comanda este expediat\u0103<\/li>\n\n\n\n<li><strong>Ambalare:<\/strong> Produsele sunt expediate \u00een ambalaje protectoare; anumite articole pot fi expediate \u00een ambalaje cu lan\u021b frigorific, atunci c\u00e2nd este cazul.<\/li>\n\n\n\n<li><strong>Taxe\/Impozite:<\/strong> Clien\u021bii interna\u021bionali sunt responsabili pentru orice taxe de import, taxe \u0219i comisioane de v\u0103muire.<\/li>\n\n\n\n<li><strong>Acurate\u021bea adresei:<\/strong> V\u0103 rug\u0103m s\u0103 v\u0103 asigura\u021bi c\u0103 adresa de livrare este corect\u0103; nu suntem responsabili pentru \u00eent\u00e2rzieri sau pierderi cauzate de adrese incorecte.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">1.1) Shipping Costs<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>Europe:<\/strong>\u00a0Flat rate 25\u20ac, free shipping for orders above 500\u20ac<strong><strong><strong><math xmlns=\"http:\/\/www.w3.org\/1998\/Math\/MathML\"><semantics><\/semantics><\/math><\/strong><math xmlns=\"http:\/\/www.w3.org\/1998\/Math\/MathML\"><semantics><\/semantics><\/math><\/strong><math xmlns=\"http:\/\/www.w3.org\/1998\/Math\/MathML\"><semantics><\/semantics><\/math><\/strong><\/li>\n\n\n\n<li><strong>USA\/CANADA:<\/strong>\u00a0Flat rate 30$, free shipping for orders above 600$<\/li>\n\n\n\n<li><strong>UK:<\/strong>\u00a0Flat rate 25\u20ac, free shipping for orders above 500\u20ac<\/li>\n\n\n\n<li><strong>Indonesia:<\/strong>\u00a0soon..<\/li>\n\n\n\n<li><strong>Thailand:<\/strong>\u00a0soon..<\/li>\n\n\n\n<li><strong>Colombia:<\/strong>\u00a0soon..<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">2) Eligibilitate pentru retururi<\/h2>\n\n<p>Eligibilitatea pentru returnare depinde de tipul de produs \u0219i de loca\u021bia dumneavoastr\u0103. V\u0103 rug\u0103m s\u0103 citi\u021bi cu aten\u021bie: <\/p>\n\n<h3 class=\"wp-block-heading\">2.1 Dreptul de retragere \u00een termen de 14 zile \u00een UE (Consumatori)<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Dac\u0103 v\u0103 afla\u021bi \u00een UE \u0219i achizi\u021biona\u021bi \u00een calitate de <strong>consumator<\/strong> , pute\u021bi anula achizi\u021bia din orice motiv \u00een termen de <strong>14 zile<\/strong> de la data primirii bunurilor.<\/li>\n\n\n\n<li>Pentru a exercita dreptul de retragere, trebuie s\u0103 ne anun\u021ba\u021bi \u00een termen de 14 zile \u0219i s\u0103 returna\u021bi produsele <strong>neutilizate \u0219i \u00een ambalajul original, sigilat.<\/strong><\/li>\n\n\n\n<li><strong>Exceptions:<\/strong>&nbsp;The EU right of withdrawal does&nbsp;<strong>not<\/strong>&nbsp;apply to:\n<ul class=\"wp-block-list\">\n<li><strong>Bunuri sigilate<\/strong> care nu sunt potrivite pentru returnare din motive de protec\u021bie a s\u0103n\u0103t\u0103\u021bii sau de igien\u0103 \u0219i care au fost <strong>desigilate<\/strong> dup\u0103 livrare (de exemplu, <strong>cartu\u0219e, ace, \u0219erve\u021bele cu alcool<\/strong> )<\/li>\n\n\n\n<li>Bunuri care se <strong>pot deteriora sau expira rapid<\/strong> (inclusiv anumite articole sensibile la temperatur\u0103)<\/li>\n\n\n\n<li>Articole personalizate sau la comand\u0103 (dac\u0103 este cazul)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>\u00cen perioada de r\u0103cire, clien\u021bii sunt responsabili pentru costurile de returnare, cu excep\u021bia cazului \u00een care articolul este defect sau furnizat incorect.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2.2 Clien\u021bi din afara UE sau persoane juridice<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Pentru clien\u021bii din afara UE, accept\u0103m retururi de produse <strong>neutilizate \u0219i nedeschise<\/strong> \u00een termen de <strong>30 de zile<\/strong> de la achizi\u021bie.<\/li>\n\n\n\n<li><strong>Achizi\u021biile B2B<\/strong> (clien\u021bi comerciali) <strong>nu<\/strong> sunt, \u00een general, acoperite de dreptul de retragere al consumatorilor; vom evalua retururile de la caz la caz, \u00een conformitate cu termenii comerciali.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">3) Articole nereturnabile<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>Cartu\u0219e, ace, \u0219erve\u021bele cu alcool<\/strong> : Din motive de igien\u0103 \u0219i siguran\u021b\u0103, aceste articole <strong>nu pot fi returnate<\/strong> odat\u0103 ce au p\u0103r\u0103sit unitatea noastr\u0103, chiar dac\u0103 ambalajul pare nedeschis.<\/li>\n\n\n\n<li><strong>Produse deschise\/folosite<\/strong> sau articole care nu se afl\u0103 \u00een ambalajul original, sigilat<\/li>\n\n\n\n<li>Articole <strong>sensibile la temperatur\u0103<\/strong> sau din lan\u021bul frigorific odat\u0103 expediate<\/li>\n\n\n\n<li><strong>Carduri cadou<\/strong> sau con\u021binut desc\u0103rcabil (dac\u0103 este cazul)<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">4) Articole defecte, deteriorate sau incorecte<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Dac\u0103 primi\u021bi un articol <strong>defect<\/strong> , <strong>deteriorat<\/strong> sau <strong>incorect<\/strong> , contacta\u021bi-ne \u00een termen de <strong>7 zile<\/strong> de la livrare, indic\u00e2nd num\u0103rul comenzii \u0219i fotografii clare ale problemei\/ambalajului.<\/li>\n\n\n\n<li>Dup\u0103 verificare, vom aranja o <strong>\u00eenlocuire<\/strong> sau <strong>o rambursare<\/strong> (inclusiv transportul de returnare rezonabil, dac\u0103 este necesar)<\/li>\n\n\n\n<li>V\u0103 rug\u0103m s\u0103 p\u0103stra\u021bi toate ambalajele p\u00e2n\u0103 la rezolvarea cazului dumneavoastr\u0103.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">5) Cum s\u0103 ini\u021biezi o returnare<\/h2>\n\n<ol class=\"wp-block-list\">\n<li><strong>Contacta\u021bi serviciul de asisten\u021b\u0103 pentru clien\u021bi:<\/strong> Trimite\u021bi un e-mail la <a href=\"mailto:cs@peptidepower.is\">cs@peptidepower.is<\/a> cu num\u0103rul comenzii \u0219i motivul returului.<\/li>\n\n\n\n<li><strong>Autoriza\u021bie de returnare:<\/strong> Vom confirma eligibilitatea \u0219i vom furniza instruc\u021biuni de returnare (\u0219i o etichet\u0103 de returnare, dac\u0103 este cazul)<\/li>\n\n\n\n<li><strong>Inspec\u021bie \u0219i procesare:<\/strong> Dup\u0103 ce articolul returnat este primit \u0219i inspectat, vom procesa o <strong>rambursare<\/strong> (mai pu\u021bin costul transportului original, dac\u0103 este cazul) sau vom trimite un <strong>\u00eenlocuitor<\/strong> \u00een termen de <strong>7 zile lucr\u0103toare.<\/strong><\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\">6) Ramburs\u0103ri<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>Metod\u0103:<\/strong> Ramburs\u0103rile sunt emise numai prin metoda de plat\u0103 ini\u021bial\u0103<\/li>\n\n\n\n<li><strong>Termen:<\/strong> Dup\u0103 aprobare, ramburs\u0103rile apar de obicei \u00een termen de <strong>3-10 zile lucr\u0103toare,<\/strong> \u00een func\u021bie de banca\/furnizorul cardului dumneavoastr\u0103.<\/li>\n\n\n\n<li><strong>Deduceri:<\/strong> Costurile ini\u021biale de livrare nu sunt rambursabile, cu excep\u021bia cazului \u00een care returul se datoreaz\u0103 unei erori din partea noastr\u0103 (articol defect\/incorect)<\/li>\n\n\n\n<li><strong>Ramburs\u0103ri pentru motive de reflec\u021bie \u00een UE:<\/strong> Emise \u00een termen de <strong>14 zile<\/strong> de la primirea bunurilor returnate (sau a dovezii return\u0103rii), cu condi\u021bia ca articolele s\u0103 \u00eendeplineasc\u0103 criteriile de eligibilitate.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">7) Schimburi<\/h2>\n\n<p>\u00cen limita stocului disponibil, putem schimba articolele eligibile dup\u0103 ce returul este primit \u0219i inspectat. Dac\u0103 articolul solicitat nu este disponibil, vom emite o rambursare conform acestei politici. <\/p>\n\n<h2 class=\"wp-block-heading\">8) Note privind deteriorarea transportului \u0219i lan\u021bul frigorific<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Dac\u0103 coletul ajunge vizibil deteriorat sau cald \u00een momentul \u00een care este a\u0219teptat lan\u021bul frigorific, <strong>fotografia\u021bi<\/strong> imediat coletul \u0219i con\u021binutul \u0219i contacta\u021bi-ne \u00een aceea\u0219i zi.<\/li>\n\n\n\n<li>Nu arunca\u021bi ambalajul p\u00e2n\u0103 c\u00e2nd nu finaliz\u0103m evaluarea reclama\u021biei.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">9) Adresa de returnare<\/h2>\n\n<p>Vom furniza adresa corect\u0103 de returnare \u00een e-mailul dumneavoastr\u0103 de autorizare a returului. Retururile trimise f\u0103r\u0103 autorizare pot fi refuzate sau \u00eent\u00e2rziate. <\/p>\n\n<h2 class=\"wp-block-heading\">10) Contact<\/h2>\n\n<p>\u00centreb\u0103ri despre retururi sau ramburs\u0103ri? Trimite\u021bi-ne un e-mail la <a href=\"mailto:cs@peptidepower.is\">cs@peptidepower.is<\/a> <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">Note legale<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>Aceast\u0103 politic\u0103 se aplic\u0103 achizi\u021biilor efectuate direct de pe site-ul nostru web<\/li>\n\n\n\n<li>Nimic din aceast\u0103 politic\u0103 nu v\u0103 limiteaz\u0103 drepturile legale \u00een temeiul legisla\u021biei aplicabile<\/li>\n\n\n\n<li>Pentru claritate: produsele sunt v\u00e2ndute <strong>exclusiv \u00een scopuri de cercetare<\/strong> \u0219i nu sunt destinate uzului uman sau veterinar.<\/li>\n<\/ul>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politica de livrare, returnare \u0219i rambursare Ultima actualizare: 21 octombrie 2025 La PEPTIDE.Power , operat de Exotic Ventures SRO ,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-31591","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/peptidepowereu.is\/ro\/wp-json\/wp\/v2\/pages\/31591","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peptidepowereu.is\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/peptidepowereu.is\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/peptidepowereu.is\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/peptidepowereu.is\/ro\/wp-json\/wp\/v2\/comments?post=31591"}],"version-history":[{"count":0,"href":"https:\/\/peptidepowereu.is\/ro\/wp-json\/wp\/v2\/pages\/31591\/revisions"}],"wp:attachment":[{"href":"https:\/\/peptidepowereu.is\/ro\/wp-json\/wp\/v2\/media?parent=31591"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}