{"id":35453,"date":"2025-11-09T09:40:47","date_gmt":"2025-11-09T09:40:47","guid":{"rendered":"https:\/\/peptidepowereu.is\/shipping-return-refund\/"},"modified":"2025-11-09T09:40:47","modified_gmt":"2025-11-09T09:40:47","slug":"shipping-return-refund","status":"publish","type":"page","link":"https:\/\/peptidepowereu.is\/fr\/shipping-return-refund\/","title":{"rendered":"Shipping, Return &amp; Refund Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Shipping, Return &amp; Refund Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last updated:<\/strong>&nbsp;21 October, 2025<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At&nbsp;<strong>PEPTIDE.Power<\/strong>, operated by&nbsp;<strong>Exotic Ventures S.R.O.<\/strong>, we aim to ensure a clear and fair experience in line with applicable EU consumer rules and good commercial practice. This page explains how shipping, returns, replacements, and refunds work for orders placed on our website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1) Shipping Overview<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Processing time:<\/strong>\u00a0Maost orders ship within 1 \u2013 2 business days after payment confirmation<\/li>\n\n\n\n<li><strong>Tracking:<\/strong>&nbsp;A tracking link is emailed once your order is dispatched<\/li>\n\n\n\n<li><strong>Packaging:<\/strong>&nbsp;Products ship in protective packaging; certain items may ship in cold-chain packaging when appropriate<\/li>\n\n\n\n<li><strong>Duties\/Taxes:<\/strong>&nbsp;International customers are responsible for any import duties, taxes, and clearance fees<\/li>\n\n\n\n<li><strong>Address accuracy:<\/strong>&nbsp;Please ensure the delivery address is correct; we are not responsible for delays or loss due to incorrect addresses<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">1.1) Shipping Costs<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Europe:<\/strong>\u00a0Flat rate 25\u20ac, free shipping for orders above 500\u20ac<strong><strong><strong><math xmlns=\"http:\/\/www.w3.org\/1998\/Math\/MathML\"><semantics><\/semantics><\/math><\/strong><math xmlns=\"http:\/\/www.w3.org\/1998\/Math\/MathML\"><semantics><\/semantics><\/math><\/strong><math xmlns=\"http:\/\/www.w3.org\/1998\/Math\/MathML\"><semantics><\/semantics><\/math><\/strong><\/li>\n\n\n\n<li><strong>USA\/CANADA:<\/strong>\u00a0Flat rate 30$, free shipping for orders above 600$<\/li>\n\n\n\n<li><strong>UK:<\/strong>\u00a0Flat rate 25\u20ac, free shipping for orders above 500\u20ac<\/li>\n\n\n\n<li><strong>Indonesia:<\/strong>\u00a0soon..<\/li>\n\n\n\n<li><strong>Thailand:<\/strong>\u00a0soon..<\/li>\n\n\n\n<li><strong>Colombia:<\/strong>\u00a0soon..<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2) Eligibility for Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Return eligibility depends on product type and your location. Please read carefully:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2.1 EU 14-Day Right of Withdrawal (Consumers)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you are located in the EU and purchasing as a&nbsp;<strong>consumer<\/strong>, you may cancel your purchase for any reason within&nbsp;<strong>14 days<\/strong>&nbsp;from the day you receive the goods<\/li>\n\n\n\n<li>To exercise the right of withdrawal, you must notify us within the 14-day period and return the goods&nbsp;<strong>unused and in their original, sealed packaging<\/strong><\/li>\n\n\n\n<li><strong>Exceptions:<\/strong>&nbsp;The EU right of withdrawal does&nbsp;<strong>not<\/strong>&nbsp;apply to:\n<ul class=\"wp-block-list\">\n<li><strong>Sealed goods<\/strong>&nbsp;not suitable for return due to health protection or hygiene reasons that were&nbsp;<strong>unsealed<\/strong>&nbsp;after delivery (e.g.,&nbsp;<strong>cartridges, needles, alcohol wipes<\/strong>)<\/li>\n\n\n\n<li>Goods that are&nbsp;<strong>liable to deteriorate or expire rapidly<\/strong>&nbsp;(including certain temperature-sensitive items)<\/li>\n\n\n\n<li>Custom or made-to-order items (if applicable)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>During the cooling-off period, customers are responsible for return shipping costs unless the item is defective or incorrectly supplied<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2.2 Non-EU or Business Customers<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For customers outside the EU, we accept returns of&nbsp;<strong>unused and unopened<\/strong>&nbsp;products within&nbsp;<strong>30 days<\/strong>&nbsp;of purchase<\/li>\n\n\n\n<li><strong>B2B purchases<\/strong>&nbsp;(business customers) are generally&nbsp;<strong>not<\/strong>&nbsp;covered by consumer withdrawal rights; we will assess returns case-by-case according to commercial terms<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3) Non-Returnable Items<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cartridges, needles, alcohol wipes<\/strong>: For hygiene and safety reasons, these items are&nbsp;<strong>non-returnable<\/strong>&nbsp;once they have left our facility, even if packaging appears unopened<\/li>\n\n\n\n<li><strong>Opened\/used products<\/strong>&nbsp;or items not in original, sealed packaging<\/li>\n\n\n\n<li><strong>Temperature-sensitive<\/strong>&nbsp;or cold-chain items once dispatched<\/li>\n\n\n\n<li><strong>Gift cards<\/strong>&nbsp;or downloadable content (if applicable)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4) Defective, Damaged, or Incorrect Items<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you receive a&nbsp;<strong>defective<\/strong>,&nbsp;<strong>damaged<\/strong>, or&nbsp;<strong>incorrect<\/strong>&nbsp;item, contact us within&nbsp;<strong>7 days<\/strong>&nbsp;of delivery with your order number and clear photos of the issue\/packaging<\/li>\n\n\n\n<li>Upon verification, we will arrange a&nbsp;<strong>replacement<\/strong>&nbsp;or&nbsp;<strong>refund<\/strong>&nbsp;(including reasonable return shipping if required)<\/li>\n\n\n\n<li>Please retain all packaging until your case is resolved<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5) How to Initiate a Return<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Contact Customer Support:<\/strong>&nbsp;Email&nbsp;<a href=\"mailto:cs@peptidepower.is\">cs@peptidepower.is<\/a>&nbsp;with your order number and reason for return<\/li>\n\n\n\n<li><strong>Return Authorization:<\/strong>&nbsp;We will confirm eligibility and provide return instructions (and a return label where applicable)<\/li>\n\n\n\n<li><strong>Inspection &amp; Processing:<\/strong>&nbsp;After the returned item is received and inspected, we will process a&nbsp;<strong>refund<\/strong>&nbsp;(less original shipping where applicable) or send a&nbsp;<strong>replacement<\/strong>&nbsp;within&nbsp;<strong>7 business days<\/strong><\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">6) Refunds<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Method:<\/strong>&nbsp;Refunds are issued to the original payment method only<\/li>\n\n\n\n<li><strong>Timing:<\/strong>&nbsp;Once approved, refunds typically appear within&nbsp;<strong>3 \u2013 10 business days<\/strong>&nbsp;depending on your bank\/card provider<\/li>\n\n\n\n<li><strong>Deductions:<\/strong>&nbsp;Original shipping costs are non-refundable unless the return is due to our error (defective\/incorrect item)<\/li>\n\n\n\n<li><strong>EU cooling-off refunds:<\/strong>&nbsp;Issued within&nbsp;<strong>14 days<\/strong>&nbsp;of receiving the returned goods (or proof of return), provided items meet eligibility<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7) Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where stock allows, we can exchange eligible items once the return is received and inspected. If the requested item is unavailable, we will issue a refund according to this policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8) Shipping Damage &amp; Cold-Chain Notes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If your parcel arrives visibly damaged or warm when cold-chain is expected,&nbsp;<strong>photograph<\/strong>&nbsp;the parcel and contents immediately and contact us the same day<\/li>\n\n\n\n<li>Do not discard the packaging until we complete the claim assessment<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">9) Return Shipping Address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We will provide the correct return address in your Return Authorization email. Returns sent without authorization may be refused or delayed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10) Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Questions about returns or refunds? Email us at&nbsp;<a href=\"mailto:cs@peptidepower.is\">cs@peptidepower.is<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Legal Notes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This policy applies to purchases made directly from our website<\/li>\n\n\n\n<li>Nothing in this policy limits your statutory rights under applicable law<\/li>\n\n\n\n<li>For clarity: products are sold for&nbsp;<strong>research use only<\/strong>&nbsp;and are not intended for human or veterinary use<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping, Return &amp; Refund Policy Last updated:&nbsp;21 October, 2025 At&nbsp;PEPTIDE.Power, operated by&nbsp;Exotic Ventures S.R.O., we aim to ensure a clear<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-35453","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/peptidepowereu.is\/fr\/wp-json\/wp\/v2\/pages\/35453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peptidepowereu.is\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/peptidepowereu.is\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/peptidepowereu.is\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/peptidepowereu.is\/fr\/wp-json\/wp\/v2\/comments?post=35453"}],"version-history":[{"count":0,"href":"https:\/\/peptidepowereu.is\/fr\/wp-json\/wp\/v2\/pages\/35453\/revisions"}],"wp:attachment":[{"href":"https:\/\/peptidepowereu.is\/fr\/wp-json\/wp\/v2\/media?parent=35453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}